Bespoke Business Systems
Software built around your business — not the other way around
Your business probably doesn’t need more software.
It needs the right software.
If you’re running your business through a mixture of spreadsheets, email, WhatsApp, paper forms and several different online services, GM Internet can build something better.
We create practical bespoke online systems designed around the way your business or organisation actually works.
From simple customer management and booking systems to complete administration platforms, member portals, event management and automated workflows, we build the features you need without filling your system with things you don’t.
Stop Fitting Your Business Around Your Software
Most off-the-shelf software is designed to work for thousands of different businesses.
That inevitably means compromise.
You may find yourself changing the way you work to suit the software, paying for features you never use or relying on several different systems because none of them quite does everything you need.
Bespoke software turns that around.
We start with your business.
You tell us:
- How you currently work
- What takes too much time
- What regularly causes problems
- What information you need to manage
- What you would like to automate
- What you wish your existing software could do
We then design a system around those requirements.
What Could We Build For Your Business?
Almost every business has repetitive administration that could be made simpler.
Your bespoke system could include any combination of:
- Customer and contact management
- CRM systems
- Enquiry and lead tracking
- Sales pipelines
- Quotes and job management
- Booking systems
- Appointment management
- Event management
- Membership management
- Customer or member portals
- Staff management
- Staff availability
- Rotas and work allocation
- Task management
- Volunteer management
- Vehicle and fleet records
- Equipment and asset registers
- Document management
- Customer correspondence
- Notes and activity histories
- Online forms
- Online payments
- Email notifications
- SMS notifications
- Automated reminders
- Dashboards
- Reports
- Website integration
- Different access levels for staff, customers, members or administrators
- Custom workflows unique to your business
If part of your business currently depends on a spreadsheet, paper form, inbox or repetitive manual process, there is a good chance we can improve it.
Bespoke CRM & Customer Management
A CRM doesn’t need to be complicated.
For many small businesses, the requirement is simply to know who their customers are, what has happened, what needs to happen next and who is responsible for it.
We can build a customer management system specifically around your workflow.
That could include:
- Customer records
- Contact details
- Enquiries
- Leads
- Notes
- Follow-up dates
- Sales stages
- Documents
- Quotes
- Jobs
- Communication history
- Tasks
- Reminders
- Reporting
Instead of configuring your business around a generic CRM platform, your system can use the terminology and processes your team already understands.
Booking & Reservation Systems
We can create booking systems for almost any type of business or organisation.
Examples include:
- Appointments
- Events
- Transport
- Accommodation
- Rooms
- Facilities
- Activities
- Courses
- Equipment
- Vehicles
- Staff time
Bookings can be connected directly to your website, payments, administration dashboard and customer records.
Customers can book online while you retain complete control behind the scenes.
Event Management Systems
Running events often involves far more than selling a ticket.
There may be customers, attendees, venues, staff, transport, payments, timings, documents and communications to manage.
We can bring those processes together into one central system.
An event platform could manage:
- Events
- Venues
- Customers
- Attendees
- Bookings
- Payments
- Staff
- Vehicles
- Pickup locations
- Timings
- Availability
- Customer communications
- Documents
- Reports
- Website publishing
The exact features depend entirely on the way your business operates.
Club & Membership Systems
We also build systems specifically for clubs, societies, community groups and membership organisations.
These can include:
- Member records
- Applications
- Membership numbers
- Renewals
- Subscriptions
- Online payments
- Member-only areas
- Events
- Bookings
- Volunteer teams
- Jobs and rotas
- Galleries
- Documents
- Member communications
- Reports
Your public website and private membership system can work together as one connected platform.
Customer & Member Portals
Give your customers or members their own secure online area.
Depending on your business, they could:
- View bookings
- Update details
- Download documents
- View invoices
- Make payments
- Submit information
- View events
- Access member-only content
- Upload files
- Track jobs or requests
Administrators retain control over exactly what each type of user can see and do.
Business Workflow Systems
Sometimes the requirement doesn’t fit neatly into a CRM, booking system or membership platform.
That’s fine.
Some of the most useful bespoke systems simply replace a complicated internal process.
For example:
An enquiry arrives.
It becomes a customer record.
A quotation is created.
The quote is accepted.
A job is scheduled.
A member of staff is assigned.
Documents are uploaded.
The work is completed.
An invoice is raised.
The customer receives confirmation.
Management can see the entire process from one dashboard.
That workflow can be completely different for another business.
That’s exactly why bespoke software can be so useful.
Connect Your Website to Your Business
Your website doesn’t have to sit separately from the rest of your business.
We can connect your public website directly to your internal systems.
For example:
A customer completes an enquiry form and a lead is automatically created.
A booking made online immediately appears in your administration dashboard.
An event created internally automatically appears on your website.
A payment updates the relevant customer, booking or membership record.
A customer changes their details through their portal and your records are updated.
Information only needs to be entered once.
Automate Repetitive Administration
A surprising amount of business administration follows simple rules.
When something happens, something else needs to happen next.
We can automate many of these processes.
For example:
When a booking is made, send confirmation.
Before an appointment, send a reminder.
When a membership approaches renewal, notify the member.
When a job changes status, notify the relevant person.
When payment is received, update the record.
When an event is published, update the website.
Automation saves time and reduces the chance of things being forgotten.
Dashboards & Reports
Your system can give you the information you need without searching through spreadsheets or compiling reports manually.
A dashboard might show:
- New enquiries
- Upcoming bookings
- Jobs requiring attention
- Outstanding payments
- Membership figures
- Sales values
- Event numbers
- Staff availability
- Tasks
- Important dates
Reports can be designed specifically around the information that matters to your business.
Start With One Problem
You don’t need to replace everything at once.
In fact, we often recommend starting with the problem causing the most frustration.
Perhaps that’s:
- Managing enquiries
- Keeping track of customers
- Organising bookings
- Running events
- Managing memberships
- Scheduling work
- Recording payments
- Replacing a spreadsheet
We can build that part first.
Once it is working well, your system can grow.
Additional modules, integrations and automation can be added later.
You Don’t Need a Technical Specification
You don’t need to know how the system should be built.
That’s our job.
You simply explain what happens in your business.
Show us the spreadsheet.
Show us the paperwork.
Show us the collection of apps you’re currently using.
Explain the part that wastes time.
Tell us what regularly gets forgotten.
Tell us what you wish happened automatically.
We’ll work out how to turn that into a practical system.
Built for Small Businesses and Organisations
Traditional bespoke software development can be expensive and unnecessarily complicated.
GM Internet focuses on practical systems for small businesses and organisations.
We use proven web technologies to create focused solutions without the overheads associated with large software development companies.
The aim isn’t to build the biggest system possible.
The aim is to build the right one.
Small Bespoke Systems From £495
Every project is different, so larger systems are individually quoted depending on the features and integrations required.
We’ll discuss what you need and provide a clear quotation before development begins.
You can start small and expand the system later.
Hosted & Supported by GM Internet
We can host and maintain your system too.
That can include:
- Secure hosting
- Backups
- Software updates
- Monitoring
- Technical support
- Ongoing improvements
- Additional modules as your business grows
You don’t need your own IT department.
Why GM Internet?
We understand both websites and the systems behind them.
That means we can build more than a standalone piece of software.
We can connect your website, customers, bookings, payments, staff and administration into one practical platform.
No unnecessary complexity.
No giant software package.
No forcing your business to work someone else’s way.
Just useful software designed around the way you work.
Tell Us What’s Driving You Mad
You don’t need to come to us asking for a CRM, API, database or workflow platform.
Just tell us what you’re currently doing.
Tell us which spreadsheet nobody dares delete.
Tell us which job involves copying the same information between three different systems.
Tell us what everyone forgets to update.
Tell us what takes hours every week.
Tell us what you wish happened automatically.
We’ll see if we can build a better way.
Discuss Your Project
GM Internet
Web Design, Hosting & Bespoke Business Systems
Tell us about your business, organisation or project and what you would like to make easier.